I thought the stakeholder ecology we did in Service Design was complicated….

I spent a good part of my Thanksgiving break working on a stakeholder ecology of the baseball fan experience. Its complicated and a bit ugly, it could definitely benefit from another take at some point, but for now, it does a great job of showing all the moving parts in the fan experience.

As I move forward and begin to create insights, opportunities, and concepts, I will use this model to map these and see how they might affect the current experience. Who can be eliminated? Whose role can be elevated?

Posted at 12:21am and tagged with: thesis, diagram, stakeholder,.