I thought the stakeholder ecology we did in Service Design was complicated….
I spent a good part of my Thanksgiving break working on a stakeholder ecology of the baseball fan experience. Its complicated and a bit ugly, it could definitely benefit from another take at some point, but for now, it does a great job of showing all the moving parts in the fan experience.
As I move forward and begin to create insights, opportunities, and concepts, I will use this model to map these and see how they might affect the current experience. Who can be eliminated? Whose role can be elevated?
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